Product Warranty
At Celinva, excellence is our standard. Every product undergoes a rigorous multi-point inspection before it is dispatched to ensure it meets our quality benchmarks.
1. Warranty Coverage
This warranty covers manufacturing and technical defects that arise during normal, intended use. The coverage period begins on the shipping date of your order.
What is NOT covered:
- Damage resulting from misuse, improper handling, or negligence (e.g., drops, liquid exposure).
- Normal wear and tear or the natural aging of materials.
- Damage caused by accidents, unauthorized modifications, or attempted repairs.
- External factors or environmental conditions.
If your situation falls outside these terms, please consult our Replacement Policy for alternative solutions.
2. How to Request Warranty Service
If you experience a defect, please follow these steps to initiate a claim:
- Contact Support: Reach out to us within the applicable warranty period for your specific product.
- Provide Evidence: Include your Order Number and high-quality photos or videos that clearly demonstrate the reported issue.
- Assessment: Our technical team will review the evidence to determine if the case qualifies for a replacement or repair under these guidelines.
Note: Any items returned without prior written authorization from our support team will not be processed or accepted.
3. Evaluation Policy
To ensure fairness and accuracy, all warranty claims are evaluated on a case-by-case basis. Our commitment is to provide a transparent resolution based on the product’s condition and the specific terms of this warranty.
Contact Information
For all warranty-related inquiries and technical support, please contact us at:
Email: celinvapillow@gmail.com