Privacy policy
Privacy Policy
Last updated: March 3, 2025
This Privacy Policy describes how Celinva (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from celinva.com (the "Services").
1. Personal Information We Collect
The types of personal information we obtain depend on how you interact with our Site. We collect information directly from you, automatically through your usage, and from third-party service providers.
- Contact & Order Details: Name, billing/shipping address, phone number, and email.
- Account Information: Username, password, and security questions.
- Usage Data: Device information, browser type, IP address, and interactions with our Site (collected via Cookies and Pixels).
- Customer Support: Any information you include in communications with our support team.
2. How We Use Your Information
We use your personal data to fulfill our contract with you and improve our Services, including:
- Service Delivery: Processing payments, fulfilling orders, and managing your account.
- Marketing: Sending promotional communications and tailoring advertisements (you may opt-out at any time).
- Security: Detecting and preventing fraudulent or malicious activity.
- Communication: Providing customer support and responding to inquiries.
3. Data Disclosure & Sharing
In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes:
| Category | Recipients |
|---|---|
| Identifiers & Contact Info | Payment processors, fulfillment partners (warehouses), and IT service providers. |
| Commercial Information | Data analytics and marketing partners (e.g., Shopify, Google, Meta). |
| Internet Activity | Advertising networks and fraud prevention services. |
4. Cookies & Tracking Technologies
We use Cookies to power our store, remember your preferences, and run analytics. You can manage Cookie settings through your browser, but please note that disabling them may affect the functionality of certain Services.
We also recognize the Global Privacy Control (GPC) signal for users who wish to opt-out of targeted advertising automatically.
5. Your Rights & International Transfers
Depending on your location (such as the EU/UK or California), you may have the following rights:
- Right to Access, Delete, or Correct your personal information.
- Right to Data Portability and to Object to processing.
- Right to Withdraw Consent for marketing activities.
As an international brand, your data may be transferred and processed outside your home country. We utilize recognized transfer mechanisms (such as Standard Contractual Clauses) to protect your data during these transfers.
6. Security and Retention
We retain your information only as long as necessary to provide our Services, comply with legal obligations, or resolve disputes. While we implement rigorous security measures, please note that no method of transmission over the internet is 100% secure.
Contact Us
If you have questions about our privacy practices or wish to exercise your data rights, please contact us at:
Email: celinvapillow@gmail.com